Job Description:
As a Customer Service & Receptionist, you will be the first point of contact for our customers. Your primary responsibility will be to handle inbound and outbound calls, assisting customers with their inquiries and providing solutions to their problems. This is an excellent opportunity for recent graduates or individuals looking to start their career in a supportive environment.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Make outbound calls to follow up on customer issues and provide updates.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Maintain accurate records of customer interactions in our database.
- Collaborate with team members to enhance customer service processes.
- Provide feedback on recurring customer issues to help improve services.
- Stay updated on product knowledge and company policies.
Qualifications:
- Freshers or candidates with less than 1 year of experience in customer service or related fields.
- Excellent verbal communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic computer skills and familiarity with MS Office.
- A positive attitude and eagerness to learn.
Benefits:
- Salary Range AED 2,000 to AED 3,000 per month