Location: Croatia
We are looking for candidates for a diverse portfolio of hotels, restaurants, and cafes situated in the scenic landscapes of Croatia. Committed to delivering unparalleled service and creating memorable experiences, we take pride in our dedication to excellence and guest satisfaction. We are currently seeking passionate individuals to join our dynamic team and contribute to our mission of hospitality excellence.
Position Overview: As a Hospitality Associate, you will play a vital role in ensuring the comfort, satisfaction, and enjoyment of our guests across our hotels, restaurants, and cafes. From warmly welcoming guests to providing personalized recommendations, your dedication to exceptional service will uphold our reputation as leaders in the hospitality industry.
Key Responsibilities:
- Welcome guests with genuine warmth and professionalism, ensuring a seamless arrival and check-in process at our hotels.
- Provide attentive and personalized service to guests dining in our restaurants and cafes, anticipating their needs and preferences.
- Assist guests with reservations, seating arrangements, and menu selections, offering knowledgeable recommendations and guidance.
- Coordinate with kitchen and bar staff to ensure timely and accurate delivery of food and beverages, maintaining high standards of presentation and quality.
- Respond promptly and courteously to guest inquiries, requests, and feedback, striving to exceed expectations at every opportunity.
- Maintain a clean, organized, and inviting atmosphere in all guest-facing areas, including dining rooms, lobbies, and outdoor spaces.
- Process guest payments accurately and efficiently, adhering to all financial procedures and protocols.
- Handle guest complaints and concerns with professionalism and empathy, working to resolve issues to the satisfaction of all parties involved.
- Collaborate with colleagues across departments to ensure seamless guest experiences and uphold our commitment to excellence.
- Adhere to all safety, health, and sanitation guidelines, prioritizing the well-being of guests and team members at all times.
Qualifications:
- Previous experience in the hospitality industry, preferably in hotels, restaurants, or cafes.
- Exceptional interpersonal and communication skills, with a friendly and welcoming demeanor.
- Strong customer service orientation, with a genuine passion for creating memorable experiences for guests.
- Ability to thrive in a fast-paced environment, with excellent multitasking and time management abilities.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate the needs of our guests.
- Proficiency in English; additional language skills (e.g., Croatian, German, Italian) considered a plus.
- Knowledge of local attractions, dining options, and cultural events preferred.
- Must be legally eligible to work in Croatia.
Benefits:
- Minimum Salary AED 4500 per month
- Overtime
- Accommodation
- Food Transportation
- Health Insurance
If you are passionate about hospitality and dedicated to providing exceptional service, we invite you to join our team and contribute to our legacy of excellence in Croatia’s hospitality industry. Apply now to embark on a rewarding career journey with us!